TOYOTA AUSTRALIA RECALLS CAMRY HYBRID VEHICLES DUE TO FUEL PUMP

Toyota Australia has today announced that it will initiate a safety recall involving certain Camry Hybrid vehicles produced between 14^th March 2019 – 31^st May 2019 (inclusive). There are approximately 2,010 vehicles involved in the Australian market.

The subject vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a collision.

For all involved vehicles, Toyota dealers will remove and replace the low pressure (in tank) fuel pump free of charge to owners.

Repair will take approximately 1.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this safety recall campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. In this fuel pump recall, an additional 2,010 (approx.) Toyota Camry Hybrid vehicles are involved in the Australian market. The full list of all involved vehicles is set out below. This includes vehicles from today’s recall expansion and the recalls previously announced since March 2020. The newly added 2,010 vehicles are shown below in bold.

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition? (Description)
A2: The subject vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers which have been manufactured with lower density. If these impellers are also (1) of a type with lower surface strength or (2) of a different type but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. In this condition, excessive fuel absorption may occur, resulting in increased impeller deformation. In some cases, the impeller may deform to a point that creates sufficient interference with the fuel pump body to cause the fuel pump to become inoperative. An inoperative fuel pump due to these conditions could result in illumination of check engine and master warning indicators, rough engine running, engine no start and/or vehicle stall while driving at low speed. However, in rare instances, a vehicle stall could occur while driving at higher speeds, increasing the risk of a collision.

SQ1. Are there any symptoms/warnings before the problem can occur?
A: Warning lights and messages may be displayed on the instrument panel and the engine may not run smoothly or fail to start and/or the vehicle may stall.

SQ2. How is this recall related to the global recall previously filed in March 2020?
A: This is an expansion of the global recall commenced in March 2020. After further investigation, it was found an expansion was needed.

SQ3. What is an impeller?
A: The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.

Q3. What does the remedy involve?
A3: For all involved vehicles, Toyota dealers will remove and replace the low pressure (in tank) fuel pump free of charge to owners.

Q4. How long will the remedy take?
A4: Repair will take approximately 1.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle. We request owners contact their local/preferred Toyota dealership to arrange recall completion.

In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.